FAQ's
Rooted in Nature. Backed by Knowledge. Find answers to your most common questions about our natural remedies and practices.
Product Ingredients & Sourcing
What ingredients do you use, and are they 100% natural?
Yes, all of our ingredients are 100% natural. We source plant-based botanicals, organic essential oils, and therapeutic herbs known for their healing properties. We avoid synthetic additives, preservatives, or artificial fragrances in all our formulations.
Are your ingredients ethically sourced and sustainably harvested?
Absolutely. We partner with trusted growers and suppliers who follow ethical harvesting practices and prioritize environmental sustainability. We also ensure that no endangered plant species are used in our products.
Do your products contain allergens like gluten, soy, or nuts?
Some products may contain traces of common allergens. We clearly label all ingredients on our packaging and website. If you have specific sensitivities, please review the ingredients list or reach out to our support team for personalized assistance.
How do you ensure ingredient purity and potency?
Our ingredients go through third-party lab testing to verify their identity, purity, and potency. We also perform microbial testing to ensure each batch meets high-quality standards.
Usage & Effectiveness
How long does it take to see results with your products?
Results vary by individual and product. Some people notice changes within days, while others may need a few weeks of consistent use. Natural healing supports your body's processes, so we encourage patience and consistency.
Can your products be used alongside prescription medications?
While many of our products are generally safe, we always recommend consulting a healthcare provider or licensed herbalist before combining natural remedies with prescription medications to avoid potential interactions.
What’s the best way to store herbal tinctures and oils?
Store them in a cool, dry place away from direct sunlight. Our dark glass bottles are designed to preserve freshness, but refrigeration is not typically required unless stated on the label.
Are your products safe for children or pregnant individuals?
Some products are formulated specifically for adults. We advise consulting a healthcare provider before use in children, during pregnancy, or while breastfeeding. Safety information is clearly indicated on our product pages.
Scientific Backing & Formulation
Are your formulations based on scientific research?
Yes. While our roots are in traditional herbalism, we incorporate findings from peer-reviewed botanical and pharmacological research to support the efficacy of our ingredients and combinations.
Who develops your products — do you work with herbalists or scientists?
Our products are formulated by a collaborative team that includes certified clinical herbalists, naturopathic advisors, and researchers in plant science. Each formula is reviewed for both traditional use and scientific validity.
How do you test product quality and efficacy?
We conduct small-batch testing for stability, shelf life, and bioavailability. Additionally, each ingredient undergoes rigorous quality control, including identity verification and contamination screening.
What is the difference between herbal extracts, tinctures, and essential oils?
Herbal extracts and tinctures are typically alcohol- or glycerin-based preparations that extract the full spectrum of plant constituents. Essential oils are highly concentrated volatile compounds distilled from plants, often used topically or aromatically rather than internally.
Orders, Shipping & Returns
How long does shipping take, and do you offer international delivery?
U.S. orders typically arrive within 3–7 business days. We do ship internationally, and delivery times vary by country. Shipping rates and estimated timelines are calculated at checkout.
What is your return policy if a product doesn’t work for me?
We offer a 30-day satisfaction guarantee. If you’re not happy with a product, reach out to us and we’ll guide you through our hassle-free return or exchange process.
Can I make changes to my order after it’s placed?
If your order hasn’t shipped yet, we’ll do our best to accommodate changes. Please contact our customer care team as soon as possible with your order number.
Do you offer subscriptions or bundle discounts?
Yes! We offer subscription plans with savings and free shipping on select items. We also have wellness bundles designed to support specific needs, all at discounted prices.
